TERMS AND CONDITIONS
ENROLMENT, DEPOSIT FEE AND PAYMENT
To be able to enrol on a course, you have to fill up and send us the enrolment form.
We will contact you within 24 hours to let you know if you will be accepted on the course.
At that point, you can pay the deposit fee indicated for the course.
The deposit fee has to be paid in no more than 48 hours from the confirmation email/call, otherwise the application will not be considered valid.
You can pay the remaining amount of the course fee on the first day of the course, or just before your course is due to start, otherwise you will lose your place in the course.
For particular circumstances, we can decide to split the payment in two or more rates/installments. Please contact us to let us know what your needs are, so we can try to help you enrol on the course without problems.
For any refund, please have a look at our refund policy below.
You can make a payment via:
Account number: 93437337
Sort Code: 20-44-91
Cash (at the course location or in our location)
We know that things can change after you’ve enrolled on a course. This policy lets you know when we can arrange a refund, what you’re entitled to, and how to make your request.
Can I get a refund for my course?
1.1 If you’d like a refund for your course or your course deposit, all you need to do, in most cases, is make the request, online, in writing or in person, at least three weeks (21 calendar days) before your course is due to start.
1.2 Please be aware that the amount you are refunded will be less than the amount you paid. We retain 20% of the course fee in order to cover the administration costs and the loss of potential income.
1.3 Refund may take up to three weeks.
1.4 Refunds for cancelled courses will be done within 48 hours and at least within one week of cancelling the course.
How can I request a refund?
Send us an email or call us to request your refund.
Hand in your written request in person at our locations.
What can I do if I am unhappy with my course?
We work hard to make sure that everyone has a great experience at Prana Voice, but we know that everyone of us is experiencing things differently. If the reason you are requesting a refund is because of a bad experience, please let us know and give us details of what went wrong, when you request your refund. We may decide to offer you a full or partial refund, depending on the circumstances. All feedback is greatly appreciated and helps us to make improvements.
What if I am requesting a refund due to a disability/learning difficulty?
If you are requesting a refund because you cannot attend your course due to a disability, we will give you a pro-rata refund for any sessions you haven’t attended.
What if I am requesting a refund due to an illness, medical condition or injury that will prevent me from participating in the course?
If you have an illness, medical condition or suffer an injury that means you can’t take part in your course, we may offer you a full or partial refund. We consider all requests on an individual basis, depending on the circumstances.
What if you have cancelled my course or a single session?
If we do need to cancel your course, and can’t offer a suitable alternative, we’ll refund you in full.
If we need to cancel a single session of a course, we’ll try and make up for it with a ‘catch-up’ session.
If we can’t provide a catch-up session, or if you are unable to attend the catch-up session, you’ll be entitled to a Prana Voice Voucher for the value of the session lost.
Unfortunately, sometimes we have to cancel for reasons beyond our control and in these situations we cannot accept liability or issue refunds. Examples of this might include industrial action or severe weather.
What if you have changed my course date, time, location or content after I enrolled?
If we need to change the date, time, location or content of a course, after you have enrolled, we will contact you.
If you can’t or don’t wish to attend we’ll give you a full refund.
If you have already attended some sessions, we will give you a pro-rata refund for the sessions you were unable to attend.
What if my refund request is not covered by any of the areas listed above?
If your refund request doesn’t fall within the areas listed above, it’s possible that you’re not eligible for a refund. Your request will be considered on an individual basis and, depending on the circumstances, we’ll decide whether or not we can refund your course fees, either in full or partially.